Question 1

How does the 30-day money-back guarantee work?

Accepted Answer

If you are not completely satisfied with Smart Prefetch within the first 30 days of your subscription, simply contact our support team, and we will refund your full payment. No questions asked.

Question 2

Can I upgrade or downgrade my plan at any time?

Accepted Answer

Yes, you can change your plan at any time from your dashboard. Upgrades take effect immediately, while downgrades will apply at the start of the next billing cycle.

Question 3

What happens if I exceed my plan's pageview limit?

Accepted Answer

If you exceed your limit, we'll notify you via email. We won't cut off your service immediately. You'll have a grace period to upgrade to a higher tier that better fits your traffic needs.

Question 4

Do I need to enter my credit card details to sign up?

Accepted Answer

For the Free plan, no credit card is required. For paid plans, you will need to provide payment details, but you are protected by our 30-day money-back guarantee.

Question 5

Is there a long-term contract?

Accepted Answer

No, there are no long-term contracts. You can choose to pay monthly and cancel at any time. We also offer annual plans which come with a significant discount.

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Frequently asked questions